Last Updated: 2025
At Digitrofy, we strive to deliver high-quality digital products that meet your expectations. Due to the nature of digital downloads, we have the following refund policy:
1. Digital Products Are Non-Refundable
All sales of digital downloads (eBooks, PSD templates, AI prompts, etc.) are final once the file is delivered. Since these products cannot be physically returned, we generally do not offer refunds after purchase.
2. Exceptions: Defective or Undelivered Files
Refunds or replacements may be granted in these cases:
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File is corrupted or cannot be opened (provide proof via support@digitrofy.com).
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Download link fails and our team cannot resolve the issue within 48 hours.
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Wrong product was sent due to an error on our part.
3. How to Request a Refund/Replacement
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Email us within 7 days of purchase at support@digitrofy.com.
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Include:
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Your order number.
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A detailed explanation of the issue.
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Screenshots (if applicable).
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We’ll respond within 2 business days with a resolution.
4. No Refunds For
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Change of mind or accidental purchases.
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Not reading product descriptions before buying.
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Compatibility issues (check system requirements before purchase).
5. Chargeback Policy
Unauthorized chargebacks (disputes filed without contacting us first) will result in permanent account suspension and legal action if fraudulent.
6. Contact Us
For refund requests or questions:
Email: support@digitrofy.com
Why This Works:
✅ Protects your business – Prevents abuse of refunds for digital goods.
✅ Clear exceptions – Builds trust by offering solutions for genuine issues.
✅ Deters chargebacks – Encourages customers to contact you first.
Optional Add-ons:
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Store credit option: Offer a partial/full credit for future purchases instead of refunds.
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Free fixes: Promise to correct minor file errors (e.g., formatting) if reported.
